Refund policy

SolaceShield Return & Refund Policy

At SolaceShield, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

  1. Eligibility:

    • Items must be returned within 30 days of the purchase date.
    • Products must be unused, in their original condition, and in the original packaging.
    • Proof of purchase (receipt or order confirmation) is required for all returns.

  2. Non-Returnable Items:

    • Custom or personalized products.
    • Items marked as "final sale" or "non-refundable."
    • Gift cards.

  3. Return Process:

    • Contact our customer service team at solaceshield.shop@gmail.com to initiate the return process.
    • We will provide you with a return authorization and shipping instructions.

  4. Return Shipping Costs:

    • Customers are responsible for return shipping costs unless the item is defective or we made an error in the order.

Refunds

  1. Processing Refunds:

    • Once we receive and inspect your returned item, we will notify you of the status of your refund.
    • Approved refunds will be processed to your original payment method within 7–10 business days.

  2. Partial Refunds:

    • Partial refunds may be issued for items that are not returned in their original condition or are missing parts.

  3. Non-Refundable Situations:

    • Items that are damaged due to misuse, negligence, or improper care.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at [insert contact info].

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery.

We may request photos of the damage to process a replacement or refund.

For further assistance, please reach out to us at:
solaceshield.shop@gmail.com

Thank you for choosing SolaceShield!