Shipping policy

SolaceShield Shipping Policy

At SolaceShield, we strive to ensure your order reaches you as quickly and securely as possible. Please review our shipping policy for details on processing times, shipping options, and delivery expectations.

1. Processing Times

  • Order Processing: Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).
  • Custom or Made-to-Order Items: Processing may take longer and will be communicated at checkout.

2. Shipping Methods and Costs

  • Shipping options and costs will be calculated at checkout based on your location and the weight of your order.
  • We offer the following shipping methods:
    • Standard Shipping: Delivery within 3–7 business days.
    • Expedited Shipping: Delivery within 1–3 business days.
    • International Shipping: Delivery time varies by location.

3. Shipping Locations

  • Domestic Shipping: We ship to all 50 U.S. states, including Alaska and Hawaii.
  • International Shipping: Available to select countries. Customers are responsible for any customs duties, taxes, or import fees.

4. Delivery Times

  • Delivery times are estimates and may vary due to factors beyond our control, such as weather, carrier delays, or customs clearance.
  • Once your order is shipped, you will receive a tracking number via email to monitor its progress.

5. Lost or Delayed Shipments

  • If your order is lost or significantly delayed, please contact us at solaceshield.shop@gmail.com for assistance. We will work with the shipping carrier to resolve the issue.

6. Address Errors

  • Please ensure your shipping address is accurate at checkout. SolaceShield is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
  • If you notice an error after placing your order, contact us immediately at solaceshield.shop@gmail.com.

7. Damaged Items

  • If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage. We will provide a replacement or refund as appropriate.

8. Free Shipping Offers

  • From time to time, SolaceShield may offer free shipping promotions. These offers apply only to eligible orders as stated in the promotion details.

For any questions or concerns about our shipping policy, please reach out to us at: solaceshield.shop@gmail.com

Thank you for shopping with SolaceShield!